HEALTH & CARE

Healthcare facilities we provided.

The residences enjoy convenient access to local amenities, including nearby healthcare services such as GP and dental practices. Within a short stroll from the properties, residents can find a park and a variety of shops, including a barber/hairdresser and a Tesco. For fitness enthusiasts, a modern gym with fitness classes is located within a 10-minute walk. Nearby, there are also churches and mosques for spiritual support. The bustling shopping center in Stevenage, equipped with a bowling alley, arcades, and restaurants, is just a 15-minute drive away. Additionally, Letchworth and Hitchin train stations are easily reachable, both offering regular lines to London and Cambridge, with Letchworth 15 minutes away and Hitchin only 7 minutes away by car.

Every young person under the care of Brighter Stays is assigned an Independent Review Officer (IRO) who provides support and advocates on their behalf.

Recognizing that not all young people may feel comfortable raising issues or participating in formal house meetings, we also promote informal conversations and gatherings.

For instance, we encourage discussions during breakfast on Saturday mornings or lunch on Sunday afternoons, where young people are invited to prepare alongside staff.

Young individuals placed with Brighter Stays will also have dedicated key workers who develop action plans tailored to their needs. Supporting adults will conduct both planned and unplanned keywork sessions with the young people, addressing issues outlined in this document and soliciting feedback on the quality of care they receive.

In addition to the rights applicable to all individuals, there are specific rights reserved for children. These rights are necessary to provide extra protection that adults may not require. The United Nations Convention on the Rights of the Child is an international document that delineates all the rights afforded to children, defining a child as any person under the age of 18. Brighter Stays actively upholds all the rights of children as outlined in the convention. For more detailed information, please visit https://www.unicef.org.uk/what-we-do/un-convention-child-rights/.

Anti-discriminatory Approach

Our commitment to anti-discriminatory practice is firmly grounded in our equality, diversity, and inclusion policy. We foster an inclusive environment where discrimination in any form is strictly prohibited. This encompasses direct discrimination, discrimination stemming from disability, indirect discrimination, failure to implement reasonable adjustments, harassment, or victimisation.

The young person’s guide also contains the following contacts who can help them independently:

Ofsted
The Young person’s Independent Reviewing Officer
Social worker
Mindline - 01823 276892
Childline - 0800 1111
Papyrus - 0800 0684141
Mind - youth matters - 01935 474875
Samaritans - 116 123
CAHMS Crisis - 01234 893337
Children’s Commissioner : Dame Rachel de Souza
020 7783 88330

ACCOMMODATION

Brighter Stays operates two welcoming houses specifically designed to accommodate young care leavers aged 16 and above. These houses serve as more than just shelters; they are nurturing environments where residents can find solace and support as they navigate the transition into adulthood. Each house is meticulously crafted to foster a sense of safety and belonging.

HEALTH & CARE

Young residents benefit from easy access to essential healthcare services and amenities. Our homes are conveniently located near local GP practices, dental clinics, parks, and shops including a barber/hairdresser and Tesco. The nearby gym offers modern facilities and fitness classes, while various churches and mosques provide opportunities for community engagement and support in Cambridge.

FACILITIES

Private bedrooms, each single occupancy, with either an ensuite or shared bathroom, fully functional communal kitchen, with white goods, garden area with patio, internet, games, access to laptop, computer, desk and chair for bedroom area and soft furnishing that complement the room. We encourage our young people to personalise their room so that they take ownership of their personal space.

The Service manager and Nominated individual has the overall responsibility for the operation and functioning of the home. The team is also made up from a senior support worker, 3 supported accommodation support workers and a compliance/recruitment member of staff. Members of staff from other departments within our organisation support the running of the home by offering additional support to adults and the young people.

All staff members have current, enhanced DBS, formal supervision on a regular basis, supervision is the key process by which managers can ensure are aware of the contribution they are expected to make, as individuals and as members of the team, they are supported to do this through individual performance and development plans. Formal supervision is supported by informal supervision delivered by the service manager or senior members of the team as and when required.

The purpose of supervision:

Promote an honest working relationship
Ensure staff roles and responsibilities are clear
Develop an open culture which is supportive to all staff and encourages and motivates them
Enable staff to achieve the necessary skills to deliver good practice
Ensure the high standards of service to the young people are achieved, maintained and enhanced
Reflect on and improve practice
Develop a culture of equality

Further support is provided through weekly team meetings, which all staff are expected to attend and daily handovers. A management and senior staff will provide on-call support for out of hours emergencies and incidents.

Nominated Individual – Jess George
Registered Service Manager – Emmah Nyakurerwa
Senior Support worker
Support Workers
Compliance/Recruitment

The registered provider is:

Brighter Stays Limited

Contact us

Phone:+44 1462 415552

Address: Brighter Stays Limited , Croft Chambers , 11 Bancroft , Hitchin , Hertfordshire , SG5 1JQ

Legal & Policies

Terms and Conditions

Cookie Policy

Privacy Notice

Modern Slavery Statement