POSITIVE RELATIONSHIPS
POSITIVE RELATIONSHIPS
Anti-discriminatory practices
Studies indicate that a majority of young individuals transition out of the care system and reunite with their families. Hence, it is crucial for us to facilitate meaningful interactions with family members and other significant individuals in the child's life. Additionally, we are committed to supporting any reunification plans outlined by the local authority.
During the placement meeting, we will establish contact arrangements and commit to fulfilling them, whether within the residence (if suitable), local community, or by transporting the child to an agreed-upon location.
Young individuals who develop friendships in the local area will be encouraged to invite their friends to visit Brighter Stays.
Should a young person express a desire to visit a friend's home, appropriate consultations will be conducted.
Children will be offered opportunities to access advocacy services and receive support in engaging with services relevant to their rights.
Staff will advocate for the child in situations where they may struggle to articulate their opinions or desires, with the aim of empowering the child to develop independence in this regard.
We will support young people to be open and tolerant to differences, to gain an understanding of different cultures and beliefs.
All discrimination will be challenged, training provided, and a proactive approach will be taken through specific and targeted key work sessions and all staff will be trained in quality and diversity. Where necessary needed action will be taken.
How we support the cultural and linguistic needs of children
Religious and cultural activities will be identified through the referral and care planning process. All religious and cultural activities important to the young person and their family will be vigorously researched and thoroughly supported by the staff team.
Staff will be proactive in assisting to maintain the modes of dress, ceremony, diet and custom.
Staff will assist the young person in attending places of worship and meeting places.
All efforts will be made to ensure important aspects of culture and religious heritage are not lost.
Staff will also provide access to sources of information that will encourage the young person’s cultural and religious understanding and beliefs.
Staff will assist the young person to obtain language support where and when required
A young person’s religious needs are an important part of their personal development. Brighter Stays aim is to promote these needs by ensuring that the young person can practise their own religious beliefs.
Supporting the religious needs of children
Upon admission, we will engage in discussions regarding religious requirements, with the key worker conducting research on the community to ascertain the necessary support for the young person's religious beliefs. Staff will demonstrate sensitivity to dietary restrictions, observance of religious days, and access to places of worship as per the individual's needs.
Nearby, there are various churches and local mosques in the surrounding vicinity.
At the outset of each placement, a thorough matching process is conducted to ensure that staff possess the requisite skills, understanding, and capability to address these needs.
For young individuals whose primary language is not English, we encourage the use of their native language alongside English. When necessary, we will facilitate the provision of translators, sourced through family, local groups, or professional translators.
We will consistently evaluate our practices and procedures to uphold the highest standards of service delivery.
This monitoring encompasses aspects such as LGBTQ+ inclusivity, accommodating additional needs, and embracing diversity in backgrounds and religious beliefs.
Addressing Concerns: Contact Information and Procedures for Complaints
Brighter Stays is dedicated to delivering top-tier services to young individuals, their families, and the authorities overseeing their placement. We ensure transparency and accountability through our thorough complaints procedure, which is provided to all young individuals as part of their guide.
When a complaint arises concerning any aspect of Brighter Stays, our primary objective is to address it promptly and informally during the initial stage of our complaints process. Typically, many complaints can be resolved through an informal discussion with the manager, potentially leading to adjustments in practice or providing clarification or other necessary actions. Following this discussion, the resolution will be communicated verbally or in writing to the individual raising the complaint.
Our target is to conclude this process within 15 working days, often achieving quicker resolutions for informal complaints.
Should the complaint prove too intricate for informal resolution or if the complainant remains unsatisfied with the outcome of the informal process, a written request can be submitted to Brighter Stays for a formal investigation, accompanied by additional information as needed.
A detailed copy of our procedure is available upon request. Any complaints should be addressed to the service manager, except in cases where the complaint involves the service manager, in which case it should be directed to the designated individual.
The registered provider is:
Brighter Stays Limited
Contact us
Phone:+44 1462 415552
Address: Brighter Stays Limited , Croft Chambers , 11 Bancroft , Hitchin , Hertfordshire , SG5 1JQ
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